Is JOOM Legit or Scam?

JOOM is a multinational e-commerce and financial technology organization formed in Riga, Latvia, in June 2016. It has offices in China, Hong Kong, the United States, Germany, Luxembourg, and Russia. JOOM now has five distinct enterprises under its umbrella.

Where is JOOM From:

The JOOM’s headquarters are in Riga, Latvia.

Is JOOM Legit?

Yes, JOOM is a legitimate company. It has been registered in Latvia since 2016 and now has offices in China, Hong Kong, the United States, Germany, Luxembourg, and Russia.

Despite too many complaints by its customers, the company is legit.

However, it has some red flags:

Incomplete Information:

They have an email address and a physical address, but they don’t have a phone number.

Not having a phone number can also be a red flag.

However, it is a legit company because of its statistics, as it has over 250,000,000 users on iOS, Android, and the Web.

The Main Reasons Why People Use JOOM:

The JOOM has been a reputable company, and there are many good reviews by its customers:

  • Some people are happy that their customer service is excellent. Such as, if you don’t receive an item, they will contact you to confirm. If you haven’t received it, they will happily refund you.
  • Many people consider it the best shopping website.
  • The prices are unbeatable, and the shipping is always on time.
  • Many people have ordered the clothing and received the excellent quality.

Main Complaints with Buying at the Store:

Some complaints include:

  • Some people think that the delivery time was too long.
  • Some people say that the seal is broken in their items.
  • Others say that there are missing or damaged items in their orders.
  • Someone says they don’t even send the same color clothing.

Despite these complaints, JOOM is still a legitimate company. They have been registered with the government and have many satisfied customers. However, they could do better by resolving customer service issues more quickly and ensuring that their products arrive undamaged and on time. Ultimately, it is up to consumers to decide if JOOM is the right company for them.

If you’re looking for a reliable e-commerce store, then JOOM might be worth trying. But it’s essential to be aware of the possible downsides and do your research before making a purchase.

Is JOOM Worth Spending on?

Yes. JOOM is worth spending because it is a reputable company with many satisfied customers. They offer reasonable prices and shipping times and have a good customer service team. However, it is essential to be aware of the possible downsides before purchasing, such as long delivery times and damaged or missing items.

JOOM Shipping Policy

You must be accurate when entering the shipping size, weight, and dangerous kind of your package.

The platform checks if the product information is correct. If a merchant provides false information to avoid using online shipping, the merchant will be punished according to how severe the violation is.

Delivery time requirement

The Joom Logistics system ensures that your orders are delivered quickly and efficiently. If an order hasn’t been shipped within 8 days of placing it, its status will automatically change from Shipped to Cancelled, and you’ll receive a full refund for the product.

Canceling problematic orders

If the shipping company gets a package that is too big, heavy, or dangerous to ship, they will try to find a way to ship it offline. If the product attributes (size, weight, etc.) are incorrect on the package, it will be sent back to the merchant.

Address issues

If the customer’s address is incorrect and can’t get their order through online channels, Joom will send it through regular mail. In this case, Joom will refund the delivery charge to the merchant.

JOOM Return Policy

The refund procedure on Joom is performed entirely by the platform since customers trust it to provide a more equitable bargain. They have local representatives in each area who can help with any concerns with your refunds.

Refund Process

If customers request a refund, the company requires them to prove that there was a problem with the product. The severity of the problem will determine how much money is refunded and if customers are asked to return the product.

1. Non-delivery refunds

Customers should verify the logistics details on the official sites of the destination country’s post office/logistics firm/courier services or track24 to avoid a denied refund.

If the consignee information is accurate, we’ll advise customers to go to the post office or express collection point to check if the logistics are traceable to a destination country post office or courier pick-up facility. If the customs detain or destroy the package, Joom will issue a refund. If the merchant believes that the consumer misdescribed an unsuccessful delivery, he can appeal by providing a post office signature document.

2. Product quality refunds

If the malfunction prevents the product from operating correctly, they will provide a refund without asking for the item’s return or destruction. Our return policy varies depending on the region because various jurisdictions have different rules. Please get in touch with customer service for more information.

Ways to Reach their Customer Service:

Here are some essential pages if you want to reach their customer support:

1. Contact Page:

2. About Page

3. Privacy Policy

Some Questions and Answers:

Here are some questions and answers to help you more about this:

What payment options does the JOOM offer?

The JOOM offers various payment methods:

• Debit and credit cards

(Visa, Mastercard, American Express, Maestro, etc.)

• Apple Pay and Google Pay

• Paypal

• Klarna

• Points

Is there any JOOM App?

The JOOM is a popular eCommerce platform, and it does have an app. The JOOM app is available for both Android and iOS devices.


The JOOM is a popular eCommerce platform that offers various payment methods and has an app available for Android and iOS devices. If you are looking for a good deal, you can find some products at a discounted price on the JOOM.


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