Is Shoemall Legit or Scam?

The online shop for men’s and women’s footwear, ShoeMall, was founded in 1999 by the parent company Mason Companies. They sell their products exclusively through the website with no physical stores attached to it – making them one of many companies changing how we think about shopping!

Where is Shoemall From:

It is from Chippewa Falls, Wisconsin, United States.

Is Shoemall Legit?

It is legit, but it has too many customer complaints, so you should buy at your own risk. The most common problem people have faced is the shoe size. Many people have said that their shoes were not as pictured on the website.

Incomplete Information:

They have a contact us page on their website and a phone number that customers can call. However, they do not currently offer live chat. This may be because they provide a wide range of products and services, and live chat may not be able to keep up with the demand.

Valid Trademark:

Their trademark is valid and up-to-date. They have not been involved in any legal disputes or trademark infringement cases related to their name or logo, which is a good sign that they are a legitimate and trustworthy company.

Overall, Shoemall seems to be a reputable online retailer with some minor issues like product size discrepancies and lack of live customer support.

The Main Reasons Why People Use Shoemall:

Many people like how fast their shipping is. People have also said they like how easy it is to find shoes that fit their unique size requirements.

And finally, many people like that they can get a wide variety of shoes all in one place.

A few people say that despite their many bad reviews, the items they received were excellent.

Many people ordered shoes from the store and these arrived in a little time.

Some people say that the customer service is really friendly and helpful.

Main Complaints with Buying at the Store:

They have lots of bad reviews:

  • Some people’s money is lost, and they didn’t get the package.
  • Many people say that the shipping is too slow.
  • Someone ordered shoes on January 4th and the customer service told the person that these are back-ordered until February 25th. And when he asked them on February 25th, they said these were back-ordered until May.
  • They also charge you for the returns.

Is Shoemall Worth Spending on?

If you’re looking for great deals on a wide range of shoes, then Shoemall is worth checking out. However, you should know the possible downsides and do your research before buying anything from their site. If you are looking for high-quality products, you may want to consider shopping elsewhere. Ultimately, it is up to you to decide whether or not Shoemall is worth your time and money.

Shoemall Shipping Policy

ShoeMall Express Order Deadline:

  • If you place an order before 11:00 a.m. (CT), it will likely be delivered the same day.
  • If you place your order after 11:00 a.m. (CT), it will not be delivered until the next business day.
  • ShoeMall Express orders are not delivered or received on weekends or holidays.

Please note:

  • In-stock items are usually available and leave their warehouse less than 24 hours after receiving your purchase. Because delivery times vary depending on where you live, they are estimated on in-stock availability.
  • Sundays and federal holidays are not included in the term.
  • Shipping and processing charges include getting your order ready, receiving and storing the products, processing returns, packing and delivering your order, and replacing any lost or damaged products in transit. These charges are not refundable.
  • You can only ship orders to one address.

Shoemall Return Policy

The owners of this store are confident in the quality of each product they offer. They have one of the most comprehensive warranties in the business. If you’re not completely delighted with any item you buy from us, return it within 60 days, and we’ll replace or refund it.

The product must be unworn, in the condition you received it (unworn), and in the original box and packaging. They will pay for your return shipping costs if your return results from their error (e.g., you received an incorrect or defective item).

¬†Their “Return Label” can simplify the return process and save you a trip to Post Office. The service will deduct $7.95 from your refund amount for them to cover shipping costs (sales tax may apply depending on where consumers live). Some orders ship directly from vendors, so they might not offer this option – but it’s still worth checking!

 Fine Details

When you purchase Shoemall, you can be confident that you will receive high-quality items exactly as described. Their products come with a 60-day return policy, so you have plenty of time to try them out and see if they meet your needs.


Please Note: This does not apply to international purchases. Please go to the International Shipping FAQ page to learn more about their worldwide shipping regulations.

Ways to Reach their Customer Service:

Here are some essential pages if you want to reach their customer support:

1. Contact Page:

2. About Page

3. Privacy Policy

Some Questions and Answers:

Here are some questions and answers to help you more about this:

What payment options does the Shoemall offer?

ShoeMall accepts Visa, MasterCard, American Express, and Discover.

Is there any Shoemall App?

No, there isn’t an official ShoeMall app at this time. However, the Shoemall website is mobile-friendly and can be easily navigated using any smartphone or tablet device.


Shoemall is a legit online store that offers high-quality products with a 60-day return policy. If you are not completely delighted with any item, they will replace or refund it. You can be confident in the quality of each product offered, and their customer service team is available to help with any questions or concerns you may have.


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